We want you to be completely happy with your purchase. If for any reason you are not satisfied, please return or exchange the item(s) within 30 days from the day you have received your order and in its original condition.
Please send your package via a traceable method and contact us with your tracking number here. We do not provide a pre-paid return label to return your package. regular ground service and obtaining a tracking number. You will not be reimbursed for your shipping cost and LightUpLedshoes is not responsible for packages lost in transit.
Merchandise eligible for return or exchange must be:
– New, unused and in original condition;
– Inclusive of all original hangtags, packaging, and components at the time of return or exchange.
– Accompanied by a proof of purchase (order confirmation email or number).
Used items are not eligible for return or exchange and will be returned.
The credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s), the credit should appear on your next statement. Once the return process is completed, you will receive an email with a confirmation. All returns/exchanges must be returned within 30 days from the day you have received your order. Restocking fee may apply if the product returned is not in saleable condition and in original packaging.
For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this, the refund time will depend on the payment method. Please see below for details:
-Wallet refunds will take up to 24 hours to process and appear in your LightUpLedshoes account.
-PayPal refunds may take up to 48 hours to process and appear in your account.
-Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
If you wish to cancel your order, please contact us immediately as ordered that have been dispatched are not eligible for cancellation.
Return and Exchanges
If you wish to process an exchange only, please kindly contact us for instructions.
To return or exchange, please follow these instructions:
1. You must first contact us providing us with the order number and reason for the return/exchange with our contact form.
2. We will provide you with instruction where you can return your order. Pack and seal your return securely making sure to indicate your order number clearly inside the package when you ship it back to us. This will allow us to track your return, that has been sent in the original package if possible or any other package available.
3 . Customers are responsible for returning the item(s) at their own expense. We do not provide a pre-paid return label to return your package. Please make sure to ship your package with a tracking number, signed delivery and/or insurance, as LightUpLedshoes are not held responsible for any lost returns.
If you have any after sales issues, please contact our Support Centre directly and they will offer you a solution according to your case. They will confirm whether you need to return the item and to which address you may return it to.
This following section describes the processing time required upon receiving your returned item.
For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back and depending on stock availability.
You will need to send your returning products to our warehouse（Address:909, Building 27, honghanyuan,Changfa Middle Road, Bantian street, Longgang District, Shenzhen City, Guangdong Province, China）. Please always Contact Us prior to returning the items. Please DON'T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a credit for the value of your return. Once the returned item is received, a credit will be credited to your account.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Other warm tips
For any reason if you would like to cancel your order while order is under shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international custom clearance, and local and international shipping carriers and agencies.
If you refuse to take delivery package from postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
We will process your return request (accept or reject) within 7 business (working) days.If you have any questions, please do not hesitate to contact us email: firstname.lastname@example.org